Frequently Asked Questions

Everything you need to know about your Shokz audio experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for open products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund.

Do Shokz headphones come with a warranty?

Yes, all our headphones include a 2-year manufacturer warranty that covers any factory defects or performance issues under normal use.

Are Shokz headphones waterproof for swimming?

Certain models, like the OpenSwim series, are IP68 rated and fully waterproof for swimming. Other models are IP55 or IP67 rated, making them sweat and rain resistant but not suitable for submersion.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as installment options through Affirm.

How can I track my package after it ships?

Once your order is processed, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.