Returns & Exchanges

Shokz offers a 30-day money-back guarantee for all orders purchased through our official website, ensuring you are completely satisfied with your open-ear listening experience. If you are not satisfied for any reason, you can return your undamaged product and packaging within 30 days of purchase for a full refund.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to begin the return or exchange process.

2

Prepare Your Package

Securely pack your Shokz headphones and all original accessories in the original packaging to ensure items are protected during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing